Accessibility for Scottish Letting Agent Register

This accessibility statement applies to the Scottish Letting Agent Register.

This website is run by the Scottish Government. We want as many people as possible to be able to use this website. For example, that means:

• Pages include content that is fully accessible to screen readers
• Images have good alternative text
• Pages are able to be read and navigated when magnified or on mobile devices

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

• Some pages don't have descriptive titles
• Some headings are not descriptive or shown out of order
• Some pages can not be fully used with only a keyboard
• On some pages the currently selected link or button is not always clearly highlighted
• Some pages don't have a way to skip to the main content of the page
• Some buttons or links don't fully describe their purpose
• Some pages include content that is difficult to understand using screen readers
• Some pages have poor colour contrast
• Some forms are difficult to complete
• Some error messages don't clearly explain or identify issues

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

• email customer.services@ros.gov.uk
• call 0800 168 9391

We'll consider your request and get back to you in two days.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements please contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website's accessibility

The Scottish Government is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-compliances are listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some pages don't have descriptive titles. This fails WCAG 2.1 success criterion 2.4.2 (Page Titled).

Some headings are not descriptive or shown out of order. This fails WCAG 2.1 success criterion 2.4.6 (Headings and Labels).

Some pages can not be fully used with only a keyboard. This doesn't meet WCAG 2.1 success criterion 2.1.1 (Keyboard).

On some pages the currently selected link or button is not always clearly highlighted. This fails WCAG 2.1 success criterion 2.4.7 (Focus Visible).

Some pages don't have a way to skip to the main content of the page. This fails WCAG 2.1 success criterion 2.4.1 (Bypass blocks).

Some buttons or links don't fully describe their purpose. This fails WCAG 2.1 success criterion 2.4.4 (Link purpose in context).

Some pages include content that is difficult to understand using screen readers. This fails WCAG 2.1 success criterion 1.3.2 (Meaningful sequence).

Some pages have poor colour contrast. This fails WCAG 2.1 success criterion 1.4.3 (Contrast minimum).

Some forms are difficult to complete. This fails WCAG 2.1 success criterion 3.3.2 (Labels or instructions).

Some error messages don't clearly explain or identify issues. This fails WCAG 2.1 success criterion 3.3.3 (Error suggestion).

Some pages don't show a warning message before the current session has timed out or offer a way to extend this time limit. This doesn't meet WCAG 2.1 success criterion 2.2.1 (Timing Adjustable).

We plan to be compliant for the above standards by March 2024.

What we're doing to improve accessibility

We are reviewing our approach and working towards meeting the regulations by:

• continuing to train our staff to create accessible services
• increasing the use of automated and manual accessibility testing in our development process
• continuing to conduct user research with people who have access needs
• continuously delivering and improving our web applications

We plan to be compliant by March 2024.

Preparation of this accessibility statement

This statement was prepared on 21st September 2020. It was last reviewed on 21st September 2020.

This website was last tested on 21st September 2020. The test was carried out by Registers of Scotland.